Sanofi Diabetes
For U.S. Residents Only

Important Health-related Information

  • Inaccurate results may occur in severely hypotensive individuals or patients in shock. Inaccurate low results may occur for individuals experiencing a hyperglycemic-hyperosmolar state, with or without ketosis. Critically ill patients should not be tested with blood glucose meters.
  • Severe dehydration and excessive water loss may yield inaccurate results. If you believe you are suffering from severe dehydration, consult your healthcare team immediately.
  • Patients undergoing oxygen therapy may receive inaccurate results.
  • Results below 70 mg/dL may mean low blood glucose levels (hypoglycemia).
  • Results over 240 mg/dL may mean high blood glucose levels (hyperglycemia).
  • Checking ketones may be advisable.
  • Treatment goals are individualized for each patient. Speak with your healthcare provider about the target blood glucose ranges that are right for you.
  • If you get results below 70 mg/dL or above 240 mg/dL and do not have symptoms of hypoglycemia or hyperglycemia, repeat the test. If you have symptoms, or continue to get results that fall below 70 mg/dL or rise above 240 mg/dL, follow the treatment plan recommended by your healthcare team or contact your healthcare professional immediately.
  • If you are experiencing symptoms that are not consistent with your blood glucose test and you have followed all instructions described in the iBGStar® Blood Glucose Monitoring System Owner's Guide, follow your healthcare professional's recommendations.
  • If you get repeated error messages and are experiencing symptoms of hypo or hyperglycemia, contact your healthcare professional immediately as this may indicate low or high glucose. If this error code persists on retesting, consult your healthcare professional.
  • Do not use test strips that are expired or appear to be damaged as they may return inaccurate results.
  • Healthcare professionals should follow their institution's infection control protocols.
  • Always follow your healthcare professional's recommendations.

    The ADA recommends the following treatment goals for most individuals with diabetes:
    A1C: <7%; pre-meal glucose of 70 to 130 mg/dL, and a glucose taken within one to two hours after the start of the meal of < 180 mg/dL.

WARNING: The information from your iBGStar® Diabetes Manager application (on your iPhone® or iPod touch®) and blood glucose meter should only be used as a reference. Do not make treatment decisions based solely on the information provided by the app. All health-related decisions should be made in conjunction with the advice of a qualified healthcare professional (HCP). It is important for you and your HCP to understand how the statistics are calculated before making any adjustments to treatment. This information can be found in the iBGStar Diabetes Manager User's Guide or by reading the instructions built into the app.

For instructions on how to use the iBGStar Diabetes Manager application, refer to the User's Guide or read the instructions built into the app.

IMPORTANT: Please note that the iBGStar Diabetes Manager app stores sensitive health-related information on your iPhone or iPod touch. We recommend keeping your iPhone or iPod touch up-to-date with the latest security software. For more information on keeping your iPhone or iPod touch and information safe, visit For instructions on how to use your iPhone or iPod touch, refer to the support materials for each device.