» Customer Service & Support

Customer Service & Support

Thank you for visiting the iBGStar^® customer service and support. On these pages you find FAQs and troubleshooting guides, as well as information to contact iBGStar customer support. You can also access a glossary of key terms and PDF versions of printed materials.

Contact Customer Support
Get customer service support by phone from our knowledgeable, friendly customer care representatives.

iBGStar FAQs
Read the most frequently asked questions (FAQs) about the iBGStar.

Troubleshooting
Have a problem with your iBGStar? Receiving an error message on your display? Check out the troubleshooting section to find an answer.

Warranty Terms
Read the terms of your iBGStar warranty.

Glossary
Find the meanings of some of the technical words and phrases related to the iBGStar and blood glucose monitoring.

Resources
Downloadable PDFs

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Important Information

The meter and lancing device are for single patient use. Do not share them with anyone including other family members. Do not use on multiple patients. All parts of the kit are considered biohazardous and can potentially transmit infectious diseases, even after you have performed cleaning and disinfection.

iBGStar is compatible with the iPhone 3G/3GS/4/4S and iPod touch 2/3/4.
iBGStar also is compatible with the iPhone 5 or iPod touch 5 using an authentic Apple Lightning™ to 30-pin Adapter (sold separately). The use of non-Apple adapters with iBGStar has not been tested and is not recommended. To sync readings with an iPhone 5 or iPod touch 5, begin by launching the iBGStar Diabetes Manager app. Then attach the Lightning Adapter to the iPhone/iPod touch BEFORE connecting iBGStar to the adapter.
iBGStar Diabetes Manager app requires iOS 4, 5, or 6. The app release 2.1.1 includes enhancements for iOS 6 and iPhone 5/iPod touch 5 compatibility.

iPhone^®, iPod touch^® and Lightning™ are trademarks of Apple Inc. iPhone, iPod touch and adapter are sold separately.

The health information contained herein is provided for general educational purposes only. Your healthcare team is the single best source of information regarding your health. Please consult your healthcare team if you have any questions about your health or treatment.

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US.BGM.13.05.001 US.BGM.12.09.026 Last Update: October 2012