The iBGStar® has been designed to work accurately under most usual
conditions. On rare occasions, the iBGStar will display an error message or not
work as expected. This section should help you to troubleshoot most known hardware
Error Messages »
Issue 1 »
does not display the apply sample to test strip animation after inserting a BGStar
Issue 2 »
applying the blood sample, the iBGStar doesn’t begin the calculating animation (1,2,3
Countdown) and no test result is displayed.
The iBGStar® Diabetes Manager app for your iPhone®
or iPod touch® combines the latest in interface design, diabetes
data management, and mobile technology — to help you better manage your diabetes.
Whenever you take a reading with iBGStar and it is connected to your iPhone or iPod
touch, it automatically syncs your data with the iBGStar Diabetes Manager app. Data
will also sync when you connect the iBGStar to the iPhone or iPod touch.
On rare occasions, the app will display an error message or not work as expected.
This section should help you to troubleshoot most known application issues.
Issue 1 »
Installing the iBGStar Diabetes Manager app