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Troubleshooting

The iBGStar^® Blood Glucose Monitoring System has been designed to work accurately under most usual conditions. On rare occasions, the iBGStar or the iBGStar^® Diabetes Manager app will display an error message or not work as expected. This section should help you to troubleshoot most known issues.

Hardware

The iBGStar^® has been designed to work accurately under most usual conditions. On rare occasions, the iBGStar will display an error message or not work as expected. This section should help you to troubleshoot most known hardware issues.

Error Messages »

Issue 1 »
iBGStar does not display the apply sample to test strip animation after inserting a BGStar Test Strip.

Issue 2 »
After applying the blood sample, the iBGStar doesn’t begin the calculating animation (1,2,3 Countdown) and no test result is displayed.

Application

The iBGStar^® Diabetes Manager app for your iPhone^® or iPod touch^® combines the latest in interface design, diabetes data management, and mobile technology — to help you better manage your diabetes. Whenever you take a reading with iBGStar and it is connected to your iPhone or iPod touch, it automatically syncs your data with the iBGStar Diabetes Manager app. Data will also sync when you connect the iBGStar to the iPhone or iPod touch.

On rare occasions, the app will display an error message or not work as expected. This section should help you to troubleshoot most known application issues.

Issue 1 »
Installing the iBGStar Diabetes Manager app

If you are still unable to find a solution to your issue, please contact customer support.

See iBGStar^®
in Action Check out these videos of the iBGStar^® Blood Glucose Meter, and discover how easy it is to use with the iBGStar^® Diabetes Manager app. Watch videos

Important Information

The meter and lancing device are for single patient use. Do not share them with anyone including other family members. Do not use on multiple patients. All parts of the kit are considered biohazardous and can potentially transmit infectious diseases, even after you have performed cleaning and disinfection.

iBGStar is compatible with the iPhone 3G/3GS/4/4S and iPod touch 2/3/4.
iBGStar also is compatible with the iPhone 5 or iPod touch 5 using an authentic Apple Lightning™ to 30-pin Adapter (sold separately). The use of non-Apple adapters with iBGStar has not been tested and is not recommended. To sync readings with an iPhone 5 or iPod touch 5, begin by launching the iBGStar Diabetes Manager app. Then attach the Lightning Adapter to the iPhone/iPod touch BEFORE connecting iBGStar to the adapter.
iBGStar Diabetes Manager app requires iOS 4, 5, or 6. The app release 2.1.1 includes enhancements for iOS 6 and iPhone 5/iPod touch 5 compatibility.

iPhone^®, iPod touch^® and Lightning™ are trademarks of Apple Inc. iPhone, iPod touch and adapter are sold separately.

The health information contained herein is provided for general educational purposes only. Your healthcare team is the single best source of information regarding your health. Please consult your healthcare team if you have any questions about your health or treatment.

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US.BGM.13.05.001 US.BGM.12.09.026 Last Update: October 2012